Skip to content


Eden Prairie MN Full Time Posted: Friday, 12 January 2018
Applicants must be eligible to work in the specified location

Requisition ID: 171893
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T1
Recruiter Name: Colleen Russell


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the Back Office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Position Description

Provides first level support for desktop solution users, which includes assistance with service features, report inquiries, payment inquiries along with navigational support to end users. Documents, routes, tracks, escalates and updates customers on status of issues as required.


  • Provides quality first tier support, including assistance with service features, reports, and payment inquiries.
  • Document appropriate details of inquiry, notifies customers according to notification schedules and takes timely action including follow-up calls on cases as necessary and escalating appropriately as determined by call flow processes.
  • Utilizes tools and systems proficiently to document activity and effectively troubleshoot and resolve issues.
  • Provides additional duties as deemed necessary to achieve and produce a high quality support solution
  • Be aware of, and comply with, all corporate policies.

Position Requirements

Education, Experience & Training required:

  • Must have High school diploma or GED equivalent with knowledge, experience and skill set equivalent to the experience of 1 year of post high school education.
  • Must be fluent in French (speaking, writing)
  • Prefer schooling have an emphasis in business, customer service and/or computer technology
  • Ability to work in a fast-paced environment, handling multiple priorities
  • Must be proficient with Microsoft Application Software (ie Word, Excel, etc.)
  • Preferably have one or more years of customer service experience in a phone environment.
  • Must possess excellent written and verbal communication skills.
  • Ability to communicate with individuals at all levels of an organization.
  • Strong one-on-one interpersonal skills.
  • Ability to set priorities, meet deadlines and work independently.
  • Ability to work in a team environment and be open to change.
  • Must be able to maintain confidentiality.
  • Ability to pass a background check

    Job Specific Specialized Knowledge & Skills:
  • Job requires working on a personal computer an average of 7.5 hours per day.
  • Job requires frequent communication via telephone, e-mail and fax.
  • Must work overtime as needed to meet critical business objectives.
  • Flexibility in job schedule to accommodate a 24/7/365 support desk.
  • Maintain working knowledge of Concur products, including new releases and products
  • Maintain accurate, high quality and timely documentation of case notes in order to resolve client issues and questions

    Critical Performance Competencies:
  • Accountability
  • Interpersonal
  • Decisiveness/Judgment
  • Communication and Influence
  • Teamwork
  • Stress Management
  • Analytical Skills
  • Adaptability/Flexibility
  • Process Management/Quality
  • Motivation

    Value Competencies:
  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: (see below) or (see below), APJ: (see below), EMEA: (see below) ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations :

Eden Prairie MN, United States of America
1/12/2018 10:40:44 PM

We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature please contact support giving the advertiser's name and job reference.