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Louisville, Kentucky Full Time Posted: Wednesday, 16 May 2018
Humana in Your Neighborhood Retail Portfolio Development and Optimization Leader
Role : Strategic Consultant/Professional Lead
Assignment : Guidance Centers
Location: Louisville, KY HUM Tower

Humana needs your experience developing and optimizing a portfolio of retail locations including development of capital funding proposals, site selection, new build program management and new model/franchise strategy and execution. As a member of the Humana in Your Neighborhood leadership team, you will be developing and supporting the expansion and optimization of a program that brings high-touch experiences to seniors at retail locations across the country to introduce them to Humana as a health partner and to deepen their engagement in their own health. Our efforts support Humanas growing Medicare Advantage business and its focus on whole-person healthcare.

Job Description
Responsibilities include, but are not limited to:
  • Lead process to determine optimal markets and neighborhoods for expansion of our flagship, full-service centers in collaboration with corporate and market leadership
    • Map market population density and demographics and proximity to key Humana provider partners (eg primary care clinics)
    • Ensure alignment to markets provider development and profitability plan
    • Develop pro-forma financial impact analyses
  • Manage build out of new locations
    • Act as business lead for site selection process in collaboration with corporate real estate development and local market teams
    • Develop market-specific requirements in collaboration with local leaders
    • Manage corporate real estate partners to ensure accountability for timelines, budgets, etc.
    • Partner with marketing team and local markets to launch new locations through grand openings
    • Manage one Project Manager for day-to-day operations
  • Develop new lower cost models
    • Manage playbook that brings the key capabilities of our full-service model to consumer-facing bricks and mortar locations owned by Humana or its partners (eg sales offices, primary care clinics, etc.); develop or refine guidelines for:
      • Staffing
      • Marketing
      • Operations/Technology
      • Community Partnerships
  • Collaborate with key market leaders to identify additional locations to add to this franchise portfolio and secure funding
    • Identify national vendors (internal and external) to leverage across portfolio to manage costs and quality
  • Lead processes with brand and corporate design teams to ensure alignment with enterprise brand
    • Act as business lead for footprint redesign or branding updates
    • Manage POS kit development and execution with marketing and local markets
    • Conduct quality audits to ensure compliance with brand standards
    • Manage schedule and funding process for refreshes/updates to portfolio
  • Oversee facilities maintenance across portfolio
    • Ensure local market teams follow processes
    • Ensure accountability on part of local facilities vendors who report into Humanas corporate facilities team
Role reports to Assoc. Vice President, Humana in Your Neighborhood

Role Essentials:
  • Bachelors degree required; MBA or equivalent experience preferred
  • 7+ years of retail management experience including portfolio optimization, budgeting/capital planning, vendor management, development of operational processes, and project/program management
  • Innovative mindset with experience bringing ideas from concept to reality
  • Experience creating new processes with strong project management skills
  • Strong interpersonal/leadership skills
  • Strong written, verbal and presentation communication skills
  • Track record of success working collaboratively with virtual and matrixed/cross-functional teams
Travel 25-35%

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Louisville, Kentucky, United States of America
5/16/2018 3:46:42 PM

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